Being an active part of social media has its moments where you sit back and say “Wow”. I recently had a similar experience last week. Browsing through FriendFeed, and follow Chris Brogan of course, I found an interesting comment of his. Posted on FriendFeed, written loud and clear “For F’s sake do people actually READ any more? Before getting slammed maybe read my goddamned post you moron (Towards about 20 people so far today and counting”. It is an old post from Chris but because I have been writing about psychology in cyberspace, I thought it was a great opportunity to write about Conflict Resolution Online.
I have had a few discussions with people about the following. Some think that communicating online is pretty much the same as communicating in person, however, they aren’t entirely correct. In my past post, I commented about the online disinhibition effect and how it can really change how we communicate online but in this post I will mainly stick with how online conflict resolution can be a handy ‘tool’ to have when things get a bit heated online.
Only one thing is for certain. When you think you are in a fight online, chances are you probably are. And even then, you yourself might be misinterpreting the conversation. Here are 14 Tips to online conflict resolution.
We all know how online conversations can turn ugly and heated. It’s not uncommon to be chatting with people through any social channel (friends or not friends) and get caught in a heated debate, argument, or fight. With no visual or auditory cues, such as body language, tone of voice and facial expressions, communication online can be difficult.
A person can say one sentence 10 different ways in person, yet it is only 1 sentence in written text. So basically, anything in written form can be interpreted in a billion different ways because it all depends on how the reader interprets it. Their personality, how they grew up, and the mood they are in etc are all factors that can hinder a written message. I think having this knowledge can help everyone, business related or not!